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Log Always denied

Andrea Mil Pontinhos 13 jaar geleden • bijgewerkt door Nxtbook Media 13 jaar geleden • 4
Hi, I have a digital subscription from Cloth, Paper and Scissors Magazine and always, every month when I try to log in always denied to me, last month I complained and I got to log in but this month always the same issue, we can not recover password or even account number to ckeck "what  is going on" in this log in page (the worst that I have seen) my account number is 1969580, can please check whatt is wrong always with my account? I sent a e-mail with more details to techsupport@nxtbookmedia.com. Thanks in advanced.

Andrea Escorcio
e-mail: joanocabrasil@yahoo.com.br
Nxtbook Media 13 jaar geleden
Thank for you reporting this problem you are experiencing.  A customer service representative will be contacting you shortly via email to help you with this issue.
Andrea 13 jaar geleden


No answer up till now. Always the same e-mail replay from CPS enclosed.

----- Mensagem encaminhada -----
De: Joanoca Brasil <joanocabrasil@yahoo.com.br>
Para: Cloth Paper Scissors Digital Edition <ClothPaperScissorsDigital@pcspublink.com> 
Cc: "techsupport@nxtbookmedia.com" <techsupport@nxtbookmedia.com> 
Enviadas: Terça-feira, 17 de Abril de 2012 8:03
Assunto: Re: My digital subscription log was denied

Yes, I always used and always have issues with this subscription as I said below, and always Cloth Paper Scissors Digital Edition have given this answer that you gave to me, again.

Have no answer yet from the other e-mail, please, if this issue can not be fixed by now today,  I am really this time want my money back and want cancel it because if everytime I need to expect more then a week to resolve always this issue is not worth to me. CPS need improve digital system subscription because is very worst.

Kind regards

Andrea
 



De: Cloth Paper Scissors Digital Edition <ClothPaperScissorsDigital@pcspublink.com>
Para: Joanoca Brasil <joanocabrasil@yahoo.com.br> 
Enviadas: Segunda-feira, 16 de Abril de 2012 18:21
Assunto: RE: My digital subscription log was denied

Hello
  you are using your customer number with your post or country code of 09***-***. If you still have problems please contact techsupport@nxtbookmedia.com .

Thank you,
Herlinda
Cloth Paper Scissors Digital Edition
800-406-5283
Andrea 13 jaar geleden
And I have another question: Why this page do not have a recover login and number account option? We always need to contact both CPS and Nxtbook Media when have issues.
Nxtbook Media 13 jaar geleden
Andrea, I am sorry that you are having these problems.  I looked in our email support system and saw that you were in communication with a customer service representative about this issue yesterday.  Please post a comment here again if they are unable to assist you.

Customer support service by UserEcho